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Frequently asked questions
Where to you ship from and/or to?
We ship from the United States to the US and most international countries. Please review our Shop Policy for additional information.
When will I get my order?
Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location. Kindly review Shipping and Handling within our Shop Policy- thank you!
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase. Cost of shipment is determined by the final total item weight and shipping materials needed for delivery. Additional fees apply for international orders for customs, tax and duties.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Final Sale & Return Policy?
GENERAL STOCK
Please review Shop Policy & FAQ for more information.
All sales are final. Refunds, Returns and Exchanges are rare and are only accepted under special circumstances. If your package was damaged upon arrival or received the wrong item, please email us at support@tesvp.com with your full name, order number, and photos of the order within 14 days of delivery so we can do our best to help you.
As a friendly reminder, we are a single owner small business, therefore, we cannot fulfill instant order recovery similar to larger-commercial businesses. Patience is greatly appreciated - thank you!
ON-SALE ITEMS
Items on sale are non-returnable, non-refundable and are as is.