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Frequently asked questions
Final Sale & Return Policy?
GENERAL STOCK
Please review Shop Policy & FAQ for more information.
All sales are final. Refunds, Returns and Exchanges are rare and are only accepted under special circumstances. If your package was damaged upon arrival or received the wrong item, please email us at support@tesvp.com with your full name, order number, and photos of the order within 14 days of delivery so we can do our best to help you.
As a friendly reminder, we are a single owner small business, therefore, we cannot fulfill instant order recovery similar to larger-commercial businesses. Patience is greatly appreciated - thank you!
ON-SALE ITEMS
Items on sale are non-returnable, non-refundable and are as is.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.